Guide 01 · 4 min read
How to Measure Your Business Capacity
Estimate dependable good output from time, rates and rework, then find the system limit.
Read the guide →The HBW guide library
Understand the idea
Use it in a decision
Twenty practical guides on operations, pricing, cash and strategy. Original worked examples, clear assumptions and small tests you can apply.
Start here
Five useful foundations
Choose the question you face, or follow this short path.
Five guides
Operations & AI
Map the work, estimate capacity and choose a useful improvement.
Guide 02 · 4 min read
How to Map a Workflow That Actually Helps
Trace one customer request through work, waiting, handoffs and correction loops.
Read the guide →Guide 03 · 3 min read
Why Your Queue Keeps Growing
Build a backlog bridge and distinguish matching daily demand from clearing earlier work.
Read the guide →Guide 04 · 3 min read
When Should You Hire Another Person?
Connect a staffing proposal to completed output, repeat demand and additional contribution.
Read the guide →Guide 05 · 4 min read
Should You Use AI, Automation, or a Simple Rule?
Choose a technique by the workflow outcome, review effort and consequences of errors.
Read the guide →Five guides
Pricing & Profit
Connect price, costs and volume before judging the economics.
Guide 06 · 4 min read
Margin vs Markup: A Worked Example
Use the right denominator, convert the ratios and label the underlying cost basis.
Read the guide →Guide 07 · 4 min read
How to Calculate Contribution Margin
Separate variable costs and fixed costs with a complete fictional order calculation.
Read the guide →Guide 08 · 3 min read
How Many Extra Sales Does a Discount Need?
Calculate whole-unit volume needed to preserve contribution after a price cut.
Read the guide →Guide 09 · 3 min read
How to Test a Price Increase
Define the customer group, measurement window, contribution objective and guardrails.
Read the guide →Guide 10 · 4 min read
How to Price a Service Without Forgetting Your Time
Include delivery work, revisions and realistic billable capacity in a funding scenario.
Read the guide →Five guides
Cash & Growth
Understand when money arrives, what growth funds and what customers retain.
Guide 11 · 4 min read
Profit vs Cash Flow: Follow One Customer Order
Follow one order through revenue recognition, supplier payment and customer collection.
Read the guide →Guide 12 · 4 min read
How to Build a 13-Week Cash Flow Forecast
Build a rolling weekly forecast and inspect the lowest cash point with a delay scenario.
Read the guide →Guide 13 · 3 min read
Working Capital Explained With a Small Business Example
Distinguish the balance-sheet snapshot from inventory, collection and payment timing.
Read the guide →Guide 14 · 3 min read
How to Calculate Customer Acquisition Payback
Put months on acquisition spending and cohort contribution, including customer departures.
Read the guide →Guide 15 · 4 min read
How to Read a Customer Retention Cohort
Compare customer groups at equal ages and keep counts, recurring revenue and new sales separate.
Read the guide →Five guides
Strategy & Customers
Explain the offer, its alternatives and the activities that make it work.
Guide 16 · 4 min read
How to Build a Five-Box Strategy Map
Explain the activity connections behind a customer promise and test a contradiction.
Read the guide →Guide 17 · 4 min read
Who Is Your Real Competitor?
Compare suppliers, internal work and inaction from the customer's decision.
Read the guide →Guide 18 · 4 min read
How to Write a Customer Promise You Can Deliver
Turn an offer into observable conditions and connect it to capacity and evidence.
Read the guide →Guide 19 · 4 min read
How to Choose Your First Distribution Channel
Compare complete routes, contribution, collection timing and what each channel teaches.
Read the guide →Guide 20 · 4 min read
How to Design a Small Business Experiment
Write a hypothesis, choose a comparison and interpret a small result without overstating it.
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